AFTER SALES SERVICE - WATCHESYour watch is an exceptional object that has been conceived and created by master watchmakers. Whichever model, movement or degree of complication is concerned, it requires daily care and a general servicing once every two years. Providing this attention will enable you to wear your watch free of care for many years. In order to have your watch diagnosed or repaired, we invite you to visit the Kounakis boutique or authorized retailer of your choice; please bring your warranty certificate with you if your creation is under warranty.
What is the complete service?
The Complete Service involves the carrying out of a full detailed check of the working of your watch. A Complete Service is essential when a watch has not been checked for several years or when its mechanism no longer works properly (because the oils it contains have dried out or the case has received an impact, for example). It is also recommended once every five years.
Performed by master watchmaker, it includes the following operations: • The watch is totally disassembled; • Parts subject to wear and tear (e.g., batteries, gaskets, hands, crown, etc.) are replaced*; • The watch is checked for magnetization and, if necessary, demagnetized; • The movement is restored; • The movement is checked; • The case and the bracelet (if made of metal) are polished; • The watch is reassembled; • The watch's rate and power reserve are checked for 48 hours, or for longer if necessary; • The water-resistance is checked; • The bracelet and clasp of the folding buckle are checked and adjusted.If specific damaged parts (e.g., the dial, hands, glass, crown, metal bracelet, etc.) need to be replaced, these will only be changed and invoiced after you have given your authorization. The intervention warranty for this service, which only covers the service carried out, is for 12 months.